Refund policy

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

Depending on the situation, we'll arrange a replacement or refund.


Change of Mind

If you've changed your mind, please contact us before returning your item.

Items must be:

  • Unused
  • In their original condition
  • Approved for return before being sent back

Return shipping costs for change-of-mind purchases are the responsibility of the customer.

Lost or Delayed Orders

If your order hasn't arrived within the expected delivery timeframe, please contact us. We'll investigate with the shipping carrier and work towards the best solution.